Have you ever been asked to do a survey, or been approached by someone working at a mall kiosk? Have you ever been waited on in some form or fashion? How did you treat that person? What do you think that person felt when you left their presence?
I once was told that if you learn your server's name (at a restaurant) it'll go along way, maybe not for you, but definitely for them.
I work in a place where customer service is the call of the day, whether you're being yelled at or spoken to like a human being, you have to give the customer the benefit of the doubt. The job I have can be fun and easy or depressing and difficult, depending on the day. But the lesson I learned years ago has now fallen onto the other foot.
People can be rude and downright mean sometimes, but I can take it with a grain of salt. I figure if they're that way to me, at Disneyland, then they have bigger problems then I have time for anyway. But I've also realized that the people who aren't willing to listen are the people who complain the most.
This is a me, now generation (world). We want things now and we don't want to hear otherwise. I'm that way too, at times, but this job has taught me so much. I chose my job, I could have gone anywhere, but I didn't. I'm not complaining its just the truth. I don't regret my decision, but there are some out there who in this time of economic woe and maybe a lack of experience can't find anything else. Those are the people I want you to think about. The teenager at the mall who may be there because they have to help pay family bills, or the old man asking you to take a survey because he HAS to work in order to pay for his medication. These are real stories and these stories and people shouldn't be ignored or overlooked.
Now with all that said, I can understand if you don't want to take a survey or if your food was cold or if you got over charged. But really do you have to be rude, there could be circumstances beyond any one's control at play in that situation. Take a breathe and think about what you say and how it may effect the person you say it to. Your waitress may be a single mom just holding her family together, that person doing survey may have just lost their child and is still grieving.
Most of us greet you with a smile and add a thank you at the end, even if your rude, but please try not to be. Remember everyone has a story, just because yours is different doesn't make it more important. Try to be kind to the world and some if not most of the world will return that kindness. And if all else fails just think....
WHAT WOULD JESUS DO?
2 comments:
When you work with the public you never know who or what you will come in contact with. So "kill them with kindness" That's what my mother taught me. As a Christian you never know who you may run into at a church or church function, I would hate to have been someone who was rude and later spoke at their church. Thank God I am a new creation, I just have to remind myself of that.
Amen, sista!!!!Thank you, Mel for pointing this out. I am appalled on how rude people can be to those who are trying to help them. I see people at their worst- in the hospital, puking their guts out or bleeding from God knows where, and I once in a while HAVE to take care of a patient who is completely rude to me even though I am clearly helping them get through the night. For people to be rude just for the sake of being rude is just intolerable. To deal with those kind of people, and when I see people who are being rude to waitresses,etc... I just remember "Jesus loves them too". I wish that so many people would read your thoughts on this, for what you said is an excellent reminder on how we should treat others. xo
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